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Why should I use RefNow?
How much does it cost?
Is it built for teams?
Can recruitment agencies use RefNow?
How do I get started?
Creating a new Reference Request
Getting started as a Super Admin
Problems logging in
I can’t log in with my email address
I can’t remember my login details
Your account is not enabled
Your account has been suspended
Problems with registration
An account already exists with this email address
The domain has already been claimed
You cannot use email addresses from @hotmail or @gmail etc. Please use your work email.
Change or reset your password
How to change or reset your password
Managing Organisation Details
Add a new user
Edit a user
Disable a user
Enable a user
Active User Max Exceeded Error
See all 6 articles
Add a new team
Edit a team
Managing Reference Credits and Billing
Changing my subscription
Viewing past invoices
Changing the email address invoices are sent to
Problems reducing my subscription
What is the difference between free credits and paid credits
Managing Question Profiles
What are Question Profiles?
Add a new Question Profile
Add a Question to a Question Profile
Delete a Question from a Question Profile
Delete a Question Profile
Providing referee details
How to provide referee details
Providing a reference
How to provide a reference
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