Follow these steps
- On the login screen, choose the option to log in (not register).
- Enter your work email address.
- Enter your password.
- Click/tap Employer Login.
- Reset your password.
If you don't receive the reset password email, check your spam/junk filters.
If you receive the error "password reset link is not valid, or already used", try opening the password reset link in a private browser or incognito window.
- Try entering any other work email addresses you might have used to sign up.
I no longer have access to the email address registered to my account
In this case, you need to contact a RefNow administrator within your organisation and ask them to lookup your account in the Admin User Management section of the RefNow portal. They can also create a new account for you if the account cannot be found.
Note: If you are the only RefNow administrator user for an organisation and you are unable to login please contact us by creating a new support ticket.