An elephant never forgets. For everyone else there's password reset.


Change your password

  1. Log in to your RefNow account.
  2. Click My Account -> Change password in the menu at the top.  
  3. Type your email address and click Reset Password.
  4. Check your email inbox for an email with the subject “Forgot your password?”.
  5. Click the link in the email.
  6. Type your new password.
  7. Retype your new password in Confirm new password.  
  8. Click SET NEW PASSWORD

Reset your password

  1. Go to the password reset page.
  2. Type your email address and click Reset Password.
  3. Check your email inbox for an email with the subject “Forgot your password?”.
  4. Click the link in the email.
  5. Type your new password.
  6. Retype your new password in Confirm new password.  
  7. Click SET NEW PASSWORD


NOT RECEIVING THE PASSWORD RESET EMAIL?

  • Check your junk/spam folders.
  • Check you entered the correct work email address for your RefNow account.


RESET LINK NOT WORKING?

  1. Try the above steps again.
  2. From the email, open the password reset link in a different browser, or a private/incognito window.


Tip: For security, password reset links become invalid once used. If you don't succeed in resetting your password, resubmit the password reset page to get a new link.