There are a number of different User Roles available within RefNow. The following describes how they work:


User Role

  • Create new Reference requests.
  • View Reference Requests of people within the same team.


Team Admin Role (An Admin of 1 specific team)

  • Create new Reference requests.
  • View Reference Requests of people within their team.
  • Edit users in their team.
  • Add new users to their team.
  • Make users in their team a Team Admin.


Super Admin Role (An Admin of the total organisation)

  • Create new Reference requests.
  • View Reference Requests of all users within the organisation.
  • Edit all users in the organisation.
  • Add new users to the organisation.
  • Make any user a Team Admin.
  • Make any user a Super Admin.
  • Manage billing for the organisation.
  • Manage subscriptions and credits for the organisation.
  • Edit the organisation name.
  • Create a manage Teams for the organisation.