Please note that subscriptions may only be reduced within 7 days of the last billing date. You can check your next billing date by visiting the Admin->Invoices page, it will be displayed under the heading "Next Invoice Date:".
As a RefNow Organisation Administrator you can edit your subscription by following these steps:
- Login to RefNow.
- Click Admin -> Billing from the menu at the top.
- Use the credits slider to change the number of monthly credits.
- Select the desired base package in step 2.
- Click the Update Subscription button to save changes.
- You will be prompted to enter a billing email address and payment card information.
- Please enter the email address where you would like invoices to be emailed to, this may be your finance teams email address.
- Please enter payment details that should be used for paying for the subscription on a monthly basis.
- Click the SUBSCRIBE button if you are happy with the subscription details.
- You may need to refresh the page if your new subscription is not displayed.
If you are having problems reducing your subscription please check this article.