We send a monthly invoice to the email address provided when creating or updating your subscription from the billing page. 


As a RefNow Organisation Administrator you can change your billing email address by following these steps:


  1. Login to RefNow.
  2. Click Admin -> Billing from the menu at the top.
  3. Use the credits slider to change the number of monthly credits. You may leave this unchanged.
  4. Select the desired base package in step 2. You may leave this unchanged.
  5. Click the Update Subscription button to save changes.
  6. You will be prompted to enter a billing email address and payment card information. 
    1. Please enter the new email address where you would like invoices to be emailed to, this may be your finance teams email address. 
    2. Please enter payment details that should be used for paying for the subscription on a monthly basis.
    3. Click the SUBSCRIBE button if you are happy with the subscription details.
  7. You may need to refresh the page if your new subscription is not displayed.